Custom Orders & Inquiries

We operate during weekdays from 09:00 to 18:00 (Korean Standard Time), and communicate in English.

Due to international time zone differences, responses may be delayed.

Feel free to send us a message at any time, and we will get back to you as soon as we can.

Please organize your inquiries thoroughly and ask all your questions in one message, rather than sending multiple messages.

the fastest-response messenger: Korean messenger KAKAO TALK (click)

Even if it is a hassle to install KakaoTalk, it is best to install KakaoTalk and consult with it.

or Click the consultation button at the bottom right.

or INSTARGRAM DM

Customs & Duties

Import duties and taxes (if any) are the buyer's responsibility.
We are not liable for any customs fees or delays.
Please check your country's import regulations before ordering.

Exchanges & Cancellations

• All products are custom-made, so changes, cancellations, etc. are absolutely not possible after payment. Please make your payment carefully.

Production Period & Shipping

• The production period is 10 Korean business days from the date of payment.
  We keep our promises. So, please make your payment carefully and trust us as you wait.

• It may take more than 20 days for the product to be received.

• The shipping system is EMS. You can check the delivery status yourself.

About product

• Do not use it for any purpose other than as a guitar strap.
• Please use strap locks and inspect regularly to prevent detachment (falling or dropping).
• Due to the nature of the product, variations and tanning may occur.
• Avoid humid environments and store in a shaded area.